Complaints

Comments, Compliments and Complaints

If we have got something right or if we could of done something better, we would like to hear what you think of our services.

You can also contact us plenty of other ways:

Email  – cmicb-wi.reception-sunlight@nhs.net

Phone  – 0151 644 0055

Write to us

FAO Complaints Lead

Sunlight Group Practice, Parkfield Medical Centre

Sefton Road

New Ferry

Wirral

CH62 5HS

Our administrative complaints lead is Ashley Smith and all clinical complaints are reviewed by Dr F Booth who is our Clinical complaints lead.

Please see attached our full comments and complaints leaflet

Patient Advisory Liaison Service

We work closely with a number of service providers to deliver a range of services that are available to you.  To help us to continually improve services, we would like to hear about your experiences, negative or positive.  If you would like general support and advice, including information about the NHS complaints procedure, please contact the Patient Advisory Liaison Service (PALS):

By website:

https://bit.ly/2RACR8e

By telephone:

0800 054 2137 / 0151 363 3948

By email:

WirralPals@wired.me.uk