Contact the practice
Sunlight Group Practice at Parkfield Medical Centre
Parkfield Medical Centre
Sefton Road
New Ferry
Merseyside
CH62 5HS
Telephone: 0151 644 0055
Out of Hours: 111
Email: cmicb-wi.reception-sunlight@nhs.net
Get DirectionsSunlight Group Practice at Allport Surgery
Allport Surgery
43 Bridle Road
Bromborough
Wirral
CH62 6EE
Telephone: 0151 644 0055
Out of Hours: 111
Email: cmicb-wi.reception-sunlight@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Need help when we are closed?
If you need urgent medical help when we are closed and it cannot wait until we re-open, you must call NHS 111 or visit their website.
NHS 111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
Depending on what you need, you might be advised by 111 to:
- Call 999 or go to A&E in an emergency
- Go to an urgent treatment centre
- See an evening and weekend GP (out-of-hours GP)
- Get a call-back from a nurse
- Contact an emergency dentist or find a dentist
- Contact your own GP surgery
- See a pharmacist for a minor illness or to get medicine
- Look after yourself safely at home
111 online
111 online is for people aged 5 and over. Answer questions about your symptoms on the website and we will tell you what to do next.
NHS 111 online: https://111.nhs.uk/
Accessibility
Not sure how to get to us when using public transport?
Sunlight Group Practice is based across two sites, Parkfield Medical Centre, based in New Ferry & Allport Surgery, based in Bromborough. If you need help finding out how to get to either site using public transport, follow the link to the Merseytravel journey planner.
Physical accessibility
We believe that everyone should be able to access healthcare easily, independently, and with dignity. That’s why we work hard to ensure our premises, services, and information are accessible and inclusive for all patients, visitors, and carers, regardless of disability or additional needs.
We are committed to meeting our responsibilities under the Equality Act 2010 and relevant accessibility regulations, and we continually review and improve access to our services wherever possible.
The surgery can be accessed without climbing any steps and a lift is available for access to additional floors, there is accessible parking, changing facilities, and induction loops at reception at both sites.
Please advise a member of our staff of any particular accessibility needs you may have and we will do all we can to assist you.
At Sunlight Group Practice, we want to make sure that all members of the community can access our services without restriction, if you find that there is something that we could do better please get in touch using one of the methods below or by letting our Health Navigator at the front desk know your feedback.
Communicating with your surgery without having to come in
We know how busy our patients are, with this in mind we have multiple ways for you to get in touch with us.
Phone: Monday-Friday (8am – 6.30pm) 0151 644 0055
Email for routine, general enquires: cmicb-wi.reception-sunlight@nhs.net responses will be within 2 working days. This is not to be used for booking appointments or medical enquires.
Email for prescription enquires: cmicb-wi.prescriptionssunlight@nhs.net responses will be within 2 working days. This is not to be used for booking appointments or medical enquires.
Requesting a routine/follow-up appointment or submitting a general enquiry online: visit PATCHS, our online system (open 7.30am-6.30pm Monday to Friday)
Complaints & feedback
You and Your General Practice
NHS England has created a guide called “You and Your General Practice”.
This guide explains:
-
what you can expect from us as your GP practice
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how we will support you to get the care you need
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how you can help us to provide the best care for you and our community
It covers things like appointments, prescriptions, registration, communication support (such as interpreters), and how to share feedback.
We are proud to be part of this national commitment to open, safe and supportive care.
👉 You can read the full guide here: You and Your General Practice – NHS England
If you would like to share your own experience with us — whether it’s a compliment, a suggestion, or a concern — please scroll down to the next section on this page.
Complaints
If we could have done something better, we would like to hear from you. All complaints are taken very seriously and are reviewed by our clinical lead and management team.
Email – cmicb-wi.complaintssunlight@nhs.net This email inbox is monitored by our management team, you will receive a response within 3 working days and the team will investigate your complaint and provide you with a report once the investigation has been completed.
Phone – 0151 644 0055 You can provide a member of the Health Navigator team with the details of your complaint and they will make sure that this information is passed on to the management team who will contact you by phone, email or letter.
Post – Address the compliant to ‘Complaints Team, Parkfield Medical Centre, New Ferry, Sefton Road, CH62 5HS’ and include as much information about the complaint and your personal details as possible.
Please see our Complaints leaflet, which provides details on the options available to you.
If you would prefer to have someone complain on your behalf, you will need to complete our 3rd party complaint form.
Using AI Tools to Help Write Your Complaint
We understand that some people use Artificial Intelligence (AI) tools, such as ChatGPT, to help organise their thoughts or draft written correspondence. While these tools can be useful, we encourage patients to describe their experiences in their own words wherever possible.
When investigating a complaint, it is important that we understand what happened, how it affected you, and what outcome you are seeking. Clear, straightforward descriptions of your personal experience are usually more helpful than complex or highly formal language.
If you choose to use an AI tool to support your writing, we recommend that you:
- Focus on describing your own experience and concerns.
- Check that any information generated by the AI is accurate and reflects what happened.
- Remove any information that is incorrect, exaggerated, or not relevant to your complaint.
- Avoid asking AI tools to add legal arguments or references that do not directly relate to your concerns.
- Review the final document to ensure it reflects your views and the outcome you are seeking.
Please also be aware that some AI providers may store or process information entered into their systems. We recommend that you take care before sharing sensitive personal or medical information with any AI tool and satisfy yourself that you understand how your information will be used.
Remember, you do not need to write a formal or legally worded complaint. The most helpful complaints are often the simplest, explaining:
- What happened.
- When it happened.
- How it affected you.
- What you would like us to do to resolve your concerns.
Feedback and Suggestions
You may not hear back from us once you have completed this form, however, all submitted forms are reviewed and taken very seriously by the practice.
Feedback & Suggestions
GP Patient Survey Results July 2025
