Practice Policies

On 25th May 2018 the new General Data Protection Regulation (GDPR) came into effect. We have updated our privacy policies to comply with this. To view our privacy policies, please click on the link to see how we use and store your information under GDPR.

All HSW staff follow strict confidentiality guidance. Visit Healthier South Wirral’s website for more information about our PCN: https://healthiersouthwirralpcn.co.uk/

Zero Tolerance Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Audio & Recording Policy

At Sunlight Practice Group we cannot stop patients from recording during any consultations/conversations and or taking notes, if they feel that it is necessary to do so. However as a practice we ask that:

Any recording is done openly and honestly

The recording process does not interfere with the consultation process, or the treatment or care being administered

The patient is aware that an entry will be made in their healthcare record that they have recorded the consultation (or care being provided)

The patient understands the private and confidential nature of the recording and that it is their sole responsibility to ensure it is kept safe and secure

The recording is being made for personal use only

Any misuse of the recording, including using it to harass, intimidate or threaten organisation staff, may result in criminal or civil proceedings

Sunlight Group Practice is a Research Active Practice.

Conducting high quality clinical research helps us keep improving NHS care by finding out which treatment works best.

In our practice you may be invited to take part in a clinical research study. Taking part is entirely voluntary and can be a very rewarding experience.

To find out more about research in our area visit https://bepartofresearch.nihr.ac.uk

To read about other patients who have benefited from taking part in research visit https://bepartofresearch.nihr.ac.uk/my-research-story/