Prescriptions

Ordering prescriptions

When you need more medication, you can:

• Order your prescription via the NHS App
• Order online via patient access online system; please contact reception for further details
• E-mail it to us on: cmicb-wi.prescriptionssunlight@nhs.net providing your name, date of birth and names of the medication you need.
• Post the counterfoil in our internal mailbox (clearly mark the items you need with a ✔)
• Post the counterfoil along with a stamped address envelope (clearly mark the items you need with a ✔)

Changes to your medication

If you ask for a change to your usual prescription, it may take longer to process.

• Sometimes the request may show as “rejected” while we complete the update.
• This does not always mean your request has been refused.
• Please only contact us if it has been more than 72 hours and the change still does not appear.

This helps us keep the service safe and reduce delays for all patients.

Why use the NHS App for your prescriptions?
The NHS App makes ordering and tracking your medicines easier:

✅ See straight away if your request has been approved or rejected.
✅ Check the status any time, day or night – no need to wait for the practice to open.
✅ Save time – order repeat prescriptions from home or on the go.
✅ Keep all your requests in one safe, secure place.
👉 If you don’t use the NHS App, you can still order medicines in other ways – but you won’t be able to see the live update on your request.