Contact the practice
Sunlight Group Practice at Parkfield Medical Centre
Parkfield Medical Centre
Sefton Road
New Ferry
Merseyside
CH62 5HS
Telephone: 0151 644 0055
Out of Hours: 111
Sunlight Group Practice at Allport Surgery
Allport Surgery
43 Bridle Road
Bromborough
Wirral
CH62 6EE
Telephone: 0151 644 0055
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Need help when we are closed?
If you need urgent medical help when we are closed and it cannot wait until we re-open, you must call NHS 111 or visit their website.
NHS 111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
Depending on what you need, you might be advised by 111 to:
- Call 999 or go to A&E in an emergency
- Go to an urgent treatment centre
- See an evening and weekend GP (out-of-hours GP)
- Get a call-back from a nurse
- Contact an emergency dentist or find a dentist
- Contact your own GP surgery
- See a pharmacist for a minor illness or to get medicine
- Look after yourself safely at home
111 online
111 online is for people aged 5 and over. Answer questions about your symptoms on the website and we will tell you what to do next.
NHS 111 online: https://111.nhs.uk/
Accessibility
Not sure how to get to us when using public transport?
Sunlight Group Practice is based across two sites, Parkfield Medical Centre, based in New Ferry & Allport Surgery, based in Bromborough. If you need help finding out how to get to either site using public transport, follow the link to the Merseytravel journey planner.
Physical accessibility
In line with the Disability Discrimination Act 1995 we make every effort to make our premises and services accessible to all visitors irrespective of any disability.
The surgery can be accessed without climbing any steps and a lift is available for access to additional floors, there is accessible parking, changing facilities, and induction loops at reception at both sites.
Please advise a member of our staff of any particular accessibility needs you may have and we will do all we can to assist you.
At Sunlight Group Practice, we want to make sure that all members of the community can access our services without restriction, if you find that there is something that we could do better please get in touch using one of the methods below or by letting our Health Navigator at the front desk know your feedback.
Communicating with your surgery without having to come in
We know how busy our patients are, with this in mind we have multiple ways for you to get in touch with us.
Phone: Monday-Friday (8am – 6.30pm) 0151 644 0055 – administrative downtime between 1pm-2pm
Email for routine, general enquires: cmicb-wi.reception-sunlight@nhs.net responses will be within 2 working days. This is not to be used for booking appointments or medical enquires.
Email for prescription enquires: cmicb-wi.prescriptionssunlight@nhs.net responses will be within 2 working days. This is not to be used for booking appointments or medical enquires.
Requesting a routine/follow-up appointment online: visit PATCHS, our online appointment request system (open 7am-12pm Monday to Friday)
Complaints & feedback
If we could have done something better, we would like to hear from you. All complaints are taken very seriously and are reviewed by our clinical lead and management team.
Email – cmicb-wi.complaintssunlight@nhs.net This email inbox is monitored by our management team, you will receive a response within 3 working days and the team will investigate your complaint and provide you with a report once the investigation has been completed.
Phone – 0151 644 0055 You can provide a member of the Health Navigator team with the details of your complaint and they will make sure that this information is passed on to the management team who will contact you by phone, email or letter.
Post – Address the compliant to ‘Complaints Team, Parkfield Medical Centre, New Ferry, Sefton Road, CH62 5HS’ and include as much information about the complaint and your personal details as possible.
Please see our Complaints leaflet, which provides details on the options available to you.
If you would prefer to have someone complain on your behalf, you will need to complete our 3rd party complaint form.
Other Feedback and Suggestions
You may not hear back from us once you have completed this form, however, all submitted forms are reviewed and taken very seriously by the practice.
Feedback & Suggestions
