Complaints, Comments and Compliments

If we have got something right or if we could of done something better, we would like to hear what you think of our services.

You can contact us online using our form – Contact Us 

You can also contact us plenty of other ways:

• Email us – wiccg.reception-sunlight@nhs.net
• Phone us – 0151 644 0055
• Fill in our Friends and Family test form – Found on the tiles on the right side of our page
• Write to us

FAO Jennine Edge

Sunlight Group Practice, Parkfield Medical Centre

Sefton Road

New Ferry

Wirral

CH62 5HS

Sometimes services may not meet your expectations and you may be unhappy with the treatment or service you have received from the NHS. You are entitled to raise a concern, comment or make a complaint, have it considered and receive a response from the responsible body concerned.  Equally, you may have had a positive experience and wish to share it with us.

We work closely with a number of service providers to deliver a range of services that are available to you.  To help us to continually improve services, we would like to hear about your experiences, negative or positive.  If you would like general support and advice, including information about the NHS complaints procedure, please contact the Patient Advisory Liaison Service (PALS):

By website:

https://bit.ly/2RACR8e

By telephone:

0800 054 2137 / 0151 363 3948

By email:

WirralPals@wired.me.uk